Frequently Asked Questions
Everything you need to know about bringing Mitzi home.
What is the standard shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. Larger furniture pieces delivered via white-glove service typically arrive within 2-4 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Do you offer fabric swatches before I purchase a sofa?
Yes, we provide up to five complimentary fabric swatches to help you choose the perfect texture and color for your space. You can request these directly on the product page.
Is assembly required for your products?
Many of our items come fully assembled. For products requiring assembly, we include detailed instructions and all necessary hardware. You can also opt for our professional assembly service at checkout.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your Mitzi account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying furniture purchases.